Terms of service

TERMS OF SERVICE

Last Updated: [27 June 2026]

Please read these Terms of Service (“Terms”) carefully before accessing or using the website operated by LUXEBYSONYA LTD (“the Company”, “we”, “us”, “our”), a company incorporated in England and Wales under Company Number 16953670, with its registered office at Patton Studios, 126A Colindale Avenue, London, England, NW9 5HD.

By visiting our platform, viewing our inventory, or engaging our luxury concierge and personal shopping services, you (“Client”, “User”, “you”) agree to be bound by the following Terms. If you do not agree to all provisions of this agreement, you are expressly prohibited from using this website or our services.

1. Scope of Service and Formation of Contract

1.1 Concierge Framework: LUXEBYSONYA LTD acts strictly as an independent procurement and personal shopping agency. We do not sell trademarked luxury goods directly. Instead, we are appointed by the Client to locate, source, purchase, and arrange logistics for specific luxury items on the Client's explicit instruction.

1.2 Order Requests: A client request to purchase an item from our displayed inventory does not constitute a legally binding sales contract. A contract is solely formed once LUXEBYSONYA LTD issues a formal invoice, receives full payment, and explicitly confirms via written communication that the personal shopping assignment has been initiated.

1.3 Client Eligibility: By agreeing to these Terms, you represent that you are at least 18 years of age and possess the legal capacity to enter into a binding financial agreement under the laws of your jurisdiction.

2. Pricing, Market Volatility, and Payment Terms

2.1 Dynamic Pricing: Due to currency exchange rate fluctuations, regional differences, and rapid price changes in the primary and secondary luxury markets, all prices displayed on the website are for reference purposes only and are subject to change without notice.

2.2 Provisional Quotes: Any formal quote issued to a Client is temporary and valid only for the timeframe explicitly specified in writing (e.g., 24 or 48 hours).

2.3 Payment Clearance: Sourcing operations will not commence until LUXEBYSONYA LTD has received fully cleared funds via our authorized payment channels. We reserve the right to cancel any assignment if payment is flagged by our fraudulent transaction validation protocols.

3. Logistical Options, Import Duties, and International Taxes

3.1 Global Sourcing & Dispatch: LUXEBYSONYA LTD services a global clientele. Shipping and handling charges are determined case-by-case and will be explicitly detailed prior to dispatch.

3.2 Bespoke Tax & Duty Arrangements: Depending on individual Client instructions and destination requirements, international duties, local tariffs, and customs clearances shall be administered under one of two options:

  • Client-Managed: The Client is solely responsible for paying all international shipping fees, local customs brokerage fees, and import duties directly to border control or courier authorities upon entry into the destination country.

  • Concierge-Managed: Upon explicit agreement and invoicing, the Client may authorize LUXEBYSONYA LTD to calculate, pre-pay, and manage all logistics, clearance fees, and import duties on the Client's behalf.

    3.3 Customs Liability: LUXEBYSONYA LTD shall not be held liable for transit delays, structural inspections, or arbitrary seizures carried out by domestic or international border customs authorities.

4. Cancellation, Sourcing Failures, and Non-Refundable Nature

4.1 Bespoke Sourcing Nature: Because our personal shopping services are completely customized, bespoke, and executed on a per-client instruction basis, all successful procurements are strictly final, non-cancellable, and non-refundable.

4.2 Distance Sourcing Exemptions: In accordance with the UK Consumer Contracts Regulations, the standard statutory 14-day "cooling-off" right of withdrawal does not apply to services that involve the custom procurement of goods whose prices depend on fluctuations in the financial or luxury secondary markets beyond the control of the trader.

4.3 Sourcing Deficiencies: If LUXEBYSONYA LTD is unable to secure the specific item requested by the Client due to scarcity, market stock depletion, or failed condition checks, we will notify the Client immediately and issue a 100% refund of any funds paid for that specific item.

5. Condition Reports and Authenticity

5.1 Authenticity Warranty: LUXEBYSONYA LTD operates with an absolute zero-tolerance policy regarding counterfeit merchandise. We guarantee that all items procured for our clients are 100% authentic and original products sourced directly from authorized boutiques or verified premium suppliers.

5.2 Condition Verification: Prior to international dispatch, our concierge team will inspect the item and provide the Client with a digital condition report, including high-resolution photographs. Once the Client approves the condition report, the item is deemed accepted in satisfactory condition.

5.3 Manufacturer Liability: Any internal structural or mechanical defects identified post-delivery are the sole legal responsibility of the original brand manufacturer.

6. Prohibited Activities and Account Termination

6.1 System Integrity: Users are strictly prohibited from using automated tools, bots, or data-scraping software to extract inventory media, product details, or pricing structures from our website.

6.2 Commercial Misuse: This website is built exclusively for private consumers to choose products they wish to buy via our personal shopping network. Scurrilous or commercial exploitation of our platform by competitors or commercial re-sellers is strictly prohibited.

6.3 Right to Refuse: LUXEBYSONYA LTD reserves the right to refuse service, limit order quantities, or terminate Client relationships at our sole discretion if we suspect malicious intent, breach of terms, or abusive behavior toward our staff.

7. Limitation of Liability

7.1 Financial Cap: To the maximum extent permitted by the laws of England and Wales, the total cumulative financial liability of LUXEBYSONYA LTD for any direct claim or breach arising out of our engagement shall never exceed the specific service fee or concierge commission paid by the Client to us for that individual order.

7.2 Exclusion of Consequential Losses: Under no circumstances shall LUXEBYSONYA LTD be liable for indirect, incidental, or consequential damages, including but not limited to loss of opportunity, market value depreciation of luxury goods, or delivery delays caused by third-party courier services (e.g., DHL, FedEx).

8. Amendments to Terms

LUXEBYSONYA LTD reserves the right to amend, update, or replace any portion of these Terms at any time without prior notice by posting the updated text directly onto this webpage. Your continued use of the website or our concierge services following any modifications constitutes formal acceptance of those changes.

9. Governing Law and Dispute Resolution

These Terms and all business interactions between the Client and LUXEBYSONYA LTD are governed by, and shall be construed in accordance with, the laws of England and Wales. Any legal claims, disputes, or adversarial proceedings arising under or in connection with these Terms shall be brought exclusively before the courts of England and Wales, subject to mandatory local consumer rights that legally override this provision within an international consumer's home country.