SHIPPING & LOGISTICS POLICY

LUXEBYSONYA LTD (“the Company”, “we”, “us”, “our”) operates as a premier luxury concierge and personal shopping service. Because we cater to an international clientele, our shipping and fulfillment processes are bespoke and structured around the unique location and instructions of each client.

By confirming a personal shopping procurement order with us, you explicitly accept the terms outlined in this Shipping Policy.

1. Global Sourcing and Dispatch Network

1.1 International Fulfillment: We facilitate secure, insured courier delivery to clients globally. Items may be dispatched from our primary UK hub or directly from international luxury retail markets depending on product availability and your strategic location.

1.2 Express Couriers: To guarantee the security of high-value luxury goods, we partner exclusively with premium, tracked global courier networks (including, but not limited to, DHL Express, FedEx, and UPS).

1.3 PO Boxes: Due to the high value of our curated inventory and the absolute requirement for signature verification upon delivery, we are unable to ship to PO Boxes, APO/FPO addresses, or freight forwarding drop-off points.

2. Tailored Shipping Fees, Taxes, and Duties

Logistics costs, import tariffs, and local customs clearances are not uniform and depend entirely on individual client instructions and destination laws. These fees are administered via one of the following methods, agreed upon prior to dispatch:

• Option A: Client-Managed Delivery (DDU / Delivery Duty Unpaid)

  • The client is invoiced solely for the cost of the item and basic transit fees.

  • The client assumes absolute responsibility for paying all local customs brokerage fees, import duties, VAT, or regional luxury taxes directly to border authorities or the courier upon the item's entry into the destination country.

• Option B: Concierge-Managed Delivery (DDP / Delivery Duty Paid)

  • Upon explicit written request, LUXEBYSONYA LTD will pre-calculate and include all estimated international customs duties, import tariffs, and clearance fees directly within the client's final invoice.

  • The Company will handle the payment of these administrative fees to the courier on your behalf, allowing for a seamless, door-to-door delivery experience.

3. Dispatch Timelines and Sourcing Windows

3.1 Sourcing Durations: As a concierge agency, items are procured per client request. Sourcing windows vary depending on market rarity and boutique availability. An estimated acquisition timeframe will be provided to you during your consultation.

3.2 Transit Times: Once an item successfully passes our internal quality and authenticity checks, it is prepared for dispatch. Standard international transit typically takes 3 to 7 business days, depending on the destination country and selected courier service levels.

4. Transfer of Risk, Delays, and Delivery Liability

4.1 Delivery Signatures: All shipments require a direct, adult signature upon delivery. We strongly advise clients to inspect the external packaging for signs of tampering before signing for the package.

4.2 Transit Delays & Force Majeure: LUXEBYSONYA LTD acts strictly as your procurement agent. While we provide tracked, fully monitored shipping, the Company shall not be held liable for operational delays caused by third-party couriers, extreme weather events, global logistics disruptions, or local customs clearance inspections.

4.3 Customs Seizures: In the rare event that an item is delayed, opened for inspection, or held by customs authorities in the destination country, the client remains responsible for cooperating with local border agencies to facilitate release.

5. Insurance Cover and Secure Packaging

5.1 Full Value Insurance: Every parcel dispatched by LUXEBYSONYA LTD can by insured during transit against loss or catastrophic structural damage up to the point of a verified delivery signature.

5.2 Discreet Packaging: To mitigate risk and prevent theft during transit, all luxury items are placed within secure, unbranded, and tamper-evident outer packaging. The luxury brand box, dust bags, and original boutique paperwork are safely enclosed inside.

6. Delivery Address Accuracy

6.1 Address Verification: Clients are solely responsible for ensuring the absolute accuracy of the shipping address provided at the time of order confirmation. For security purposes, we cannot alter the delivery address once a shipment has been handed over to the courier.

6.2 Failed Deliveries: If a shipment is returned to LUXEBYSONYA LTD due to repeated failed delivery attempts, incorrect address details provided by the client, or a client's refusal to settle local import taxes (under Client-Managed delivery terms), the client will be billed for all return logistics costs and subsequent re-shipping fees.